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You can check if there are any reported server issues on our Twitter feeds…
For further troubleshooting, please ensure that your connection is unrestricted and all ports are open as per the advice on the following links….
You will also need to open ports TCP and UDP port 3074.
PC users should also ensure that you have fully updated Windows (including all service packs). We recommend using Windows 10 for all games that support this version of Windows.
Can you locate your My Games folder. E.g.
C:\Users\[your username]\Documents\My Games\
If any of the text in this path uses symbols, or non-standard or non-western characters (e.g. é or ä, or Chinese/Korean/Japanese/Greek/Russian/Arabic) then this will cause this issue.
If so, please can you create a new Windows username that only features standard western characters and use this to play the game.